OVERVIEW
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase in the form of a screenshot of the TWINT payment.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be sent to you via TWINT, within a certain amount of days.
LATE OR MISSING REFUNDS
We will send you a screenshot of the refund sent via TWINT. If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us via the contact form.
SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
Please refer to the REFUNDS section.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
NEED HELP
Contact us via the contact form for questions related to refunds and returns.